Privacy Statement

This document declares the undertakings by Genvet Pty Ltd in relation to its handling of Your Data.

Data Collection

Genvet Pty Ltd undertakes to collect Your Data by means that are fair, legal, and transparent.

If you visit Genvet Pty Ltd's web-site, your web-browser may automatically disclose, and Genvet Pty Ltd's web-server may automatically log, the following information: the date and time, the IP address from which you issued the request, the type of browser and operating system you are using, the URL of any page that referred you to the page, the URL you requested, and whether your request was successful. This data may or may not be sufficient to identify you.

Any additional data that you provide, e.g. in a web-form, may also be logged. This data may or may not be sufficient to identify you.

Any additional data that your web-browser automatically provides may also be logged. This will be the case, for example, if your browser has previously been requested to store data on your computer in 'cookies' and submits them each time you request a web-page within a particular domain (such as www.genvet.com.au). This data may or may not be sufficient to identify you.

If you disclose personal data to Genvet Pty Ltd in conjunction with an identifier such as your name or your credit-card details, Genvet Pty Ltd will collect Your Data. Moreover, any data that becomes available to Genvet Pty Ltd through any of the means described in the preceding paragraphs may be able to be associated with that identifier, and hence become Your Data.

Subject to the qualifications immediately below, Genvet Pty Ltd undertakes to collect Your Data from you and not from other parties. This undertaking is qualified as follows:

* where Genvet Pty Ltd reasonably considers that the protection of its financial interests requires that it gather Your Data from other sources, or from additional sources. This applies in particular where Genvet Pty Ltd has a credit exposure to you, and seeks information about your creditworthiness.

* where Genvet Pty Ltd reasonably considers that its capability to deliver quality services to you will be materially enhanced by gathering Your Data from other sources. This applies in particular to consumer profile data.

Where Genvet Pty Ltd collects Your Data from sources other than you, it undertakes:

* to do so only by legal means;

* to do so only with your consent; and

* to declare to you what sources it uses, and under what circumstances.

Genvet Pty Ltd undertakes to declare the purpose of collection in a manner which is clear and meaningful, and to avoid vague, highly inclusive statements such as 'to support our operations'.

Data Security

Genvet Pty Ltd undertakes to store Your Data in a manner that ensures security against unauthorised access, alteration or deletion, at a level commensurate with its sensitivity.

Genvet Pty Ltd undertakes to transmit Your Data in a manner that ensures security against unauthorised access, alteration or deletion, at a level commensurate with its sensitivity.

Data Use

Use refers to the application of Your Data by any part of Genvet Pty Ltd, or any staff-member or contractor of Genvet Pty Ltd in the course of their work.

Genvet Pty Ltd undertakes to use Your Data only for:

* the purposes for which it was collected;

* such other purposes as are subsequently agreed between Genvet Pty Ltd and You;

* such additional purposes as may be required by law. In these circumstances, Genvet Pty Ltd will take any reasonable steps available to it to communicate to You that the use has occurred, unless it is precluded from doing so by law; and

* such additional purposes as are authorised by law (in particular to protect Genvet Pty Ltd's interests, e.g. if it believes on reasonable grounds that You have failed to fulfil your undertakings to Genvet Pty Ltd or have committed a breach of the criminal law).

Genvet Pty Ltd undertakes to use Your Data only if it has demonstrable relevance to the particular use to which it is being put.

Data Disclosure

Disclosure refers to making Your Data available to any party other than Genvet Pty Ltd and You. The term disclosure may include many different conditions of data transfer, including selling, renting, trading, sharing and giving.

Genvet Pty Ltd undertakes to disclose Your Data only under the following circumstances:

* in the course of business being conducted between You and Genvet Pty Ltd, where disclosure is necessary to a contractor, such as a transport company. Where Your Data is disclosed in this way, Genvet Pty Ltd undertakes to exercise control over Genvet Pty Ltd's contractors to ensure that their actions are compliant with these Terms;

* in other circumstances that are directly implied by the purpose agreed between You and Genvet Pty Ltd at the time of data collection or subsequently. Where Your Data is disclosed in this way, Genvet Pty Ltd undertakes to exercise control over Genvet Pty Ltd's contractors to ensure that their actions are compliant with these Terms;

* with your consent, or at your request;

* where required by law, such as a provision of a statute, or a court order such as a search warrant or sub poena. In these circumstances, Genvet Pty Ltd will take any reasonable steps available to it to communicate to You that the disclosure has occurred, unless it is precluded from doing so by law;

* where permitted by law (e.g. the reporting of suspected breach of the criminal law to a law enforcement agency; and in an emergency, where Genvet Pty Ltd believes on reasonable grounds that the disclosure of Your Data will materially assist in the protection of the life of health of some person), provided that Genvet Pty Ltd will apply due diligence to ensure that the exercise of the permission is justifiable.

In all cases, Genvet Pty Ltd undertakes to disclose only such of Your Data as is necessary in the particular circumstances.

Data Retention and Destruction

Subject to the qualifications immediately below, Genvet Pty Ltd undertakes:

* to retain Your Data only as long as is consistent with its purpose; and

* to destroy Your Data when its purpose has expired.

This undertaking is qualified as follows:

* Your Data may be retained in Genvet Pty Ltd's logs, backups and audit trails within short-term retention cycles that are devised to protect the company's operations;

* Your Data may be retained beyond the expiry of its purpose if that is required by law, such as a provision of a statute, or a court order such as a search warrant or sub poena, or a warning by a law enforcement agency that delivery of a court order is imminent. In these circumstances, Genvet Pty Ltd:

* will take any reasonable steps available to it to communicate to You that Your Data is being retained, unless it is precluded from doing so by law; and

* will only retain Your Data while that provision is current, and will then destroy Your Data;

* Your Data may be retained beyond the expiry of its purpose if it is authorised by law (in particular to protect Genvet Pty Ltd's interests, e.g. if it believes on reasonable grounds that You have failed to fulfil your undertakings to Genvet Pty Ltd or have committed a breach of the criminal law). In these circumstances, Genvet Pty Ltd will only retain Your Data while that situation is current, and will then destroy Your Data.

Access by You to Your Personal Data

Genvet Pty Ltd undertakes to provide you with access to Your Data, subject to only such conditions and processes as are reasonable in the circumstances. In particular, Genvet Pty Ltd undertakes to enable access conveniently, without unreasonable delay; and without cost.

Genvet Pty Ltd undertakes to establish and operate identity authentication protections for access to Your Data that are appropriate to its sensitivity, but practical. This may involve some inconvenience; for example, relatively straightforward procedures may be involved in order to provide you with access through a channel that you have previously registered with Genvet Pty Ltd (such as a particular email-address), but may impose more onerous procedures if you wish to use some other channel.

In the event that you dispute some aspect of Your Data, Genvet Pty Ltd undertakes to take reasonable steps in relation to the amendment, supplementation or deletion of Your Data.

You undertake:

* not to seek access for frivolous purposes, or unreasonably frequently;

* to accept that deletion of some data may not be consistent with the provision of particular services by Genvet Pty Ltd to you.

Information about Data-Handling Practices

Genvet Pty Ltd undertakes to make information available to you about the manner in which Genvet Pty Ltd handles your data in general terms, in a readily accessible manner; and in more specific terms, on request.

Where Your Data is disclosed to a contractor, Genvet Pty Ltd undertakes to make information available to you on request about the manner in which Genvet Pty Ltd's contractors handle your data.

Genvet Pty Ltd undertakes to ensure that the information provided is meaningful, and addresses your concerns.

You undertake:

* not to seek such information for frivolous purposes, or unreasonably frequently; and

* to accept that the disclosure of excessive detail may harm the security of Your Data and Genvet Pty Ltd's business processes, and may harm Genvet Pty Ltd's commercial interests.

Handling of Enquiries, General Concerns and Complaints

If you have enquiries, general concerns, or complaints about these Terms, or about Genvet Pty Ltd's behaviour in relation to these Terms, you undertake:

* to communicate them in the first instance:

* to Genvet Pty Ltd only;

* in sufficient detail;

* through a channel made available by Genvet Pty Ltd for that purpose;

You further undertake to not pursue Genvet Pty Ltd through any Regulator or the media:

* until and unless Genvet Pty Ltd has had a reasonable opportunity to respond to the initial communication; and

* while Genvet Pty Ltd and you remain are conducting a meaningful dialogue about the matter.

Definitions

Genvet Pty Ltd means the incorporated entity of Genvet Pty Ltd.

Your Data means data that is capable of being associated with you, whether or not it includes an explicit identifier such as your name or customer number. In particular, it encompasses all data that Genvet Pty Ltd is capable of correlating with you, using such means as server-logs and cookie-contents.

Your Data does not refer to data that can no longer be associated with you. This includes aggregated data that does not and cannot identify the individuals whose data are included in the aggregation.

Consent means your concurrence with an action to be taken by Genvet Pty Ltd. Consent may be express or implicit, but in either case must be informed and freely-given.